FAQ - Frequently Asked Question
Product Replacement
feelThere believes your product should always be replaced for free. So instead of charging fee for lost orders we ask you to purchase a gift certificate that you can use towards any future purchase on our website and send this certificate's keycode with your request email for product replacement.
ALL DOWNLOAD PRODUCT PURCHASED DIRECTLY FROM FEELTHERE
-if you have the original receipt you can re-download your product without contacting us
-if you don't have the receipt please send us your name, address and the estimated date of purchase and your $10 gift certificate number
FEELTHERE DOWNLOAD PRODUCTS PURCHASED FROM OTHER VENDORS
-if you have your original receipt please send it to us along with your $20 gift certificate number
-if you don't have your original receipt please contact the reseller
$10 gift certificate
$20 gift certificate
The gift certificate is non refundable in any circumstances
737 Pilot In Command
Q: Do I need FSUIPC for the 737?
A: The 737 doesn't require FSUIPC however if you already use it we suggest FSUIPC 3.53 or latest to ensure compatibility. If you are using the payware version please check out this post.
Q: Pitch or bank oscillation or the AP wont follow the FMS route
A: Make sure to calibrate your joystick and increase the null zone or if you have FSUIPC (free or payware) make sure to uncheck the "Yoke can overforce AP" option under the CWS tab in the 737 setup utility
Q: The database is unaccesable by the FMS
A: Please install this file from Microsoft. XP SP2 users please read this and this.
Q: In the VC the EADI shows the fuel quantity instrument
A: Change the VIRTUAL_COCKPIT_TEXTURES_SCALE=2.0 to 1.0 in the FS9.cfg file
Q: By opening the Setup Utility for the 400/500 it always opens the 300's option
A: You need to open it from the Windos Start menu
Q: Some SID/STAR procedure is missing
A: We are working hard to provide you the best database but you can also create your own procedures using the provided tools on our download page
Q: My FPS jumps
A: Please do the following (it will increase the quality and the performance for your other FS add-ons as well)
-seach your computer for the file fs9.cfg and back it up
-delete fs9.cfg and start FS (Fs will rebuild it again) -you will use your joystick and realism settings but you can change it back in a few minutes -
-make the following changes in fs9.cfg:
[DISPLAY]
UPPER_FRAMERATE_LIMIT=0
TEXTURE_BANDWIDTH_MULT=200
[TERRAIN]
TERRAIN_ERROR_FACTOR=100.000000
TERRAIN_MIN_DEM_AREA=10.000000
TERRAIN_MAX_DEM_AREA=100.000000
TERRAIN_MAX_VERTEX_LEVEL=20
TERRAIN_TEXTURE_SIZE_EXP=8
TERRAIN_AUTOGEN_DENSITY=2
TERRAIN_USE_GRADIENT_MAP=1
TERRAIN_EXTENDED_TEXTURES=1
TERRAIN_DEFAULT_RADIUS=4.500000
TERRAIN_EXTENDED_RADIUS=9.000000
TERRAIN_EXTENDED_LEVELS=232
-reboot FS and adjust your old setting for joystick and realism but don't change any Display settings
-your textures will be sharper and your framerate should be higher as well
-in case you don't like this new setup just overwrite this new fs9.cfg with the old one from your backup
Q: Where can I get the signature banners for the 737?
A: You can find them all on our download page
